Configuring Your Email Program
If you are able to check your email but are unable
to send email, you will most likely to need to change your outgoing email
settings. This occurs when your ISP's or company's mail servers do not
allow you to send through them unless you are connected through them. The
majority of ISPs and companies do this for spam prevention and security
reasons.
Below are instructions on how to fix this problem by changing
your outgoing mail server to other recommended SMTP settings from your ISP. These settings
do not apply if you are using Microsoft Exchange. You should
be able to send and receive email using Exchange without changing
any settings when connected through your VPN. Please find below steps to assist
you with making changes per your ISP suggested SMTP alternate address.
Please be aware that GuestLinX cannot assist you in restoring
your original settings. You are strongly advised to save your
original settings in a separate text file or otherwise make
note of them.
Choose the email program below that you are using:
Eudora
Microsoft Outlook Express or Microsoft
Outlook 2000
Netscape Communicator
If you're using Eudora:
Click on the "Tools" menu at the top of your screen and select
"Options." This will launch the Options window.
Scroll in the left-hand pane of the Options window until
you find an option labeled "Sending Mail." Click this option
and the details will appear in the right-hand pane of the
Options window. Look for the text field labeled "SMTP Server."
You should copy the current text in that field and paste it
into a text file or otherwise make note of it so that you
can later restore your SMTP settings to use your own Internet
Service Provider or company mail server.
After saving your original settings, enter ISP recommended alternate SMTP settings
in the "SMTP Server" field and click
"OK" to save the settings. You will now be able to send email
via the GuestLinX mail server while still receiving e-mail from
your own Internet Service Provider's server.
To restore your settings when you no longer need to use the
GuestLinX network, open the text file into which you pasted
your old settings (or locate where you made a note of your
old settings) and enter the SMTP Server information from there.
In Eudora, select Options from the Tools menu again, then
select the "Sending Mail" option. In the text field labeled
"SMTP Server," delete ISP recommended alternate SMTP settings and paste the SMTP
Server data that you copied from your text file. Click "OK"
and your settings will be changed back to using your own Internet
Service Provider or company mail server.
If you did not save your original settings, you will need
to contact your Internet Service Provider or System Administrator
to receive instructions on how to restore your SMTP data to
use your Internet Service Provider or company's mail server.
GuestLinX has no information on your original settings and cannot
assist you in restoring them.
If you have further questions, please call
GuestLinX Technical
Operations Center toll-free at 1-800-266-3585.
If you're using Microsoft Outlook Express or Microsoft Outlook
2000:
Click on the "Tools" menu and select "Accounts" to open the
Accounts window. Click on the account you wish to edit and
then click the button labeled "Properties" to open the Properties
window.
Click on the tab labeled "Servers" at the top of the Properties
window and look for the text field labeled "Outgoing Mail
(SMTP):"
You should copy the current text in that field and paste
it into a text file or otherwise make note of it, so you can
later restore your SMTP settings to use your own Internet
Service Provider or company mail server.
After saving your original settings, change the value of
the "Outgoing Mail (SMTP):" field to ISP recommended alternate SMTP settings and then click "OK" to save the settings. You
will now be able to send email via the GuestLinX mail server
while still receiving email from your own Internet Service
Provider or company mail server.
To restore your settings when you no longer need to use the
GuestLinX network, open the text file into which you pasted
your old settings (or locate where you made a note of your
old settings) and enter the SMTP Server information from there.
In Outlook, select Accounts from the Tools menu. In the Accounts
window, click the account you wish to edit to highlight it,
and then click the "Properties" button to bring up the Properties
window. Click the tab labeled "Servers" at the top of the
Properties window. In the text field labeled "Outgoing Mail
(SMTP):", delete ISP recommended alternate SMTP settings and paste the SMTP Server
information that you copied from your text file. Click "OK"
and your settings will be changed back to using your own Internet
Service Provider or company mail server.
If you did not save your original settings, you will need
to contact your Internet Service Provider or System Administrator
to receive instructions on how to restore your SMTP data to
use your Internet Service Provider or company's mail server.
GuestLinX has no information on your original settings and cannot
assist you in restoring them.
If you have further questions, please call
GuestLinX Technical
Operations Center toll-free at 1-800-266-3585.
If you're using Netscape Communicator:
Click on the "Edit" menu and select "Preferences" to bring
up the Preferences window.
In the left-hand "Category" pane of the Preferences window,
look for the "Mail & Newsgroups" item. If a plus sign (+)
is visible to the left of the "Mail & Newsgroups" item, click
on that plus sign to expand the menu. With the menu expanded,
click the "Mail Servers" menu item to bring up the "Mail Servers"
preferences in the right-hand pane.
In the "Mail Servers" pane, locate the text field labeled
"Outgoing mail (SMTP) server:". You should copy the current
text in that field and paste it into a text file or otherwise
make note of it, so you can later restore your SMTP settings
to use your own Internet Service Provider.
After saving your original settings, change the text in the
"Outgoing mail (SMTP) server:" field to ISP recommended alternate SMTP settings
and click "OK" to save the settings.
You will now be able to send email via the GuestLinX mail server
while still receiving email from your own Internet Service
Provider or company mail server.
To Restore Your Settings when you no longer need to use the
GuestLinX network, open the text file into which you pasted
your old settings (or locate where you made a note of your
old settings) and enter the SMTP Server information from there.
In Netscape Communicator, from the "Edit" menu, select "Preferences"
to bring up the Preferences window. In the left-hand "Category"
pane of the Preferences window, look for the "Mail & Newsgroups"
item. If a plus sign (+) is visible to the left of the "Mail
& Newsgroups" item, click on that plus sign to expand the
menu. With the menu expanded, click the "Mail Servers" menu
item to bring up the "Mail Servers" preferences in the right-hand
pane. In the text field labeled "Outgoing mail (SMTP) server:",
delete ISP recommended alternate SMTP settings and paste the SMTP Server information
that you copied from your text file. Click "OK" and your settings
will be changed back to using your own Internet Service Provider's
server.
If you did not save your original settings, you will need
to contact your Internet Service Provider or System Administrator
to receive instructions on how to restore your SMTP data to
use your Internet Service Provider or company's mail server.
GuestLinX has no information on your original settings and cannot
assist you in restoring them.
If you have further questions, please call
GuestLinX Technical
Operations Center toll-free at 1-800-266-3585.
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GuestLinX Connection Guide
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