GuestLinX WiFi Network Support

24/7/365 U.S. Based Help Desk
Our two tiered network support system ensures users get help quickly and efficiently.
They handle issues from simple to the complex:

 

 

•   Assisting guest users with connection issues

•  Conference and meeting space networking WiFi support

•  Staff level WiFi support

•  ISP router management and monitoring

• Network security

• Non-PC device setup and connection assistance

• Real time network equipment monitoring

•  Vendor equipment support

•  IP address management

 

SNMP Real Time Monitoring
With our real time WiFi network support, monitoring, and alert system we monitor your network around the clock to verify that the WiFi network is functioning properly, quickly diagnosing and solving any issue in a timely manner. We also provide on-site outage response within 24 hours Guaranteed.

 

Transparency and Accountability
We believe that transparency in all our support services leads to measurably better service. GuestLinX personalized data driven accountability and reporting software allows you to always know what is happening within the WiFi network. All support calls are recorded for review at any time and all steps taken to resolve issues are thoroughly documented in personalized support tickets. Our customer service records are viewable by our customers management through our command and control center. Your guests' satisfaction is our number one priority.